Help
Shipping & Delivery
- We ship to the United Kingdom and Europe using Royal Mail. We aim to dispatch all orders within three working days from the date of purchase.
UK standard delivery (3 - 4 working days) is £2.99 per order.
Europe (Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Germany, Netherlands, Norway, Spain, Sweden and Switzerland) standard delivery (5 - 7 working days) is £3.99 per order.
Customers are responsible for the cost of any duties and/or taxes for goods purchased upon entering the country of destination.
Please allow up to 5-6 days for delivery in the UK and up to 2 weeks for Europe. Privacy
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If you have subscribed to our newsletter we may send you information time to time, if you no longer want to receive these emails you can choose the 'unsubscibe' option at the bottom of the email or send us an email through the 'contact us' page.
We will not pass your information on to other third parties for marketing purposes unless you have agreed for us to do so.
Charlie & the Fox Ltd is a registered data controller under the Data Protection Act 1998. Any personal information collect will be used in accordance with the Data Protection Act 1998 and any other laws that may be applicable.
We may obtain information about your usage of our website to help us develop and improve it further. Returns & Replacements
- If you are unhappy with your purchase you can exchange or refund items you wish to within 14 days of receipt.
Goods should be returned in their original unworn condition and/or with tags and labels attached. We will refuse returns if any items are worn, damaged and/or tags removed (statutory rights not affected). Refunds will be credited within 30 days of return, and to your original method of payment.
The cost of returning goods is your responsibility, as the customer, so we recommend using a recorded delivery for a proof of delivery.
Please note: Any duties/taxes paid by the customer are non-refundable. Payment
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We use Paypal for our online store. If you don't have a Paypal account that's fine, you don't have to have a Paypal account to make a purchase. Instead click continue without a Paypal account in the bottom left of the browser window.
Our payments are processed by Paypal, and accept the following payments: Visa, Delta, Visa Electron, Mastercard, American Express, Maestro, Solo and Paypal. (Please visit www.paypal.com for more information)
The actual price of products charged to international customers (outside UK) will be subject to the exchange rate charged by your credit or debit card company.
International customers (outside UK) will be liable for any import duty, quotas, permits, product restrictions and other local requirements. Please check your countries local requirements before ordering. Other
- If you have any further questions, please email us through our 'Contact us' page.